PRIVACY POLICY - KIDA DIGITAL

Last updated: July 11, 2025

INTRODUCTION

Kida Digital ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website kidadigital.com.au, use our services, or engage with us in relation to our Shopify e-commerce design and optimisation services.

This policy applies to all information collected through our website, email communications, and other related services.

INFORMATION WE COLLECT

Personal Information
We may collect personal information that you voluntarily provide to us when you:
• Contact us through our website contact forms
• Subscribe to our newsletter or marketing communications
• Request a quote or consultation
• Engage our services for website design, development, or maintenance
• Participate in surveys or feedback requests

This information may include:
• Name and contact details (email address, phone number)
• Business information (company name, website URL, business type)
• Project requirements and specifications
• Payment and billing information
• Communication preferences

Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and browsing behaviour, including:
• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website addresses
• Device identifiers

Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These may include:
• Essential cookies for website functionality
• Analytics cookies to understand website usage
• Marketing cookies for advertising purposes
• Third-party cookies from integrated services

HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

Service Delivery
• To provide, operate, and maintain our website design and development services
• To process transactions and manage client relationships
• To communicate with you about projects, updates, and service-related matters
• To provide customer support and respond to inquiries

Business Operations
• To improve our website and services
• To analyse usage patterns and optimise user experience
• To develop new services and features
• To comply with legal obligations

Marketing and Communications
• To send you marketing communications about our services (with your consent)
• To provide you with relevant content and updates
• To inform you about industry news and insights
• To invite you to events or webinars

INFORMATION SHARING AND DISCLOSURE

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers
We may share information with trusted third-party service providers who assist us in:
• Website hosting and maintenance
• Email marketing services
• Payment processing
• Analytics and performance monitoring
• Cloud storage and backup services

These providers are contractually obligated to protect your information and use it only for the specified purposes.

Shopify and E-commerce Platforms
When providing our services, we may work with e-commerce platforms like Shopify. Information shared is limited to what's necessary for service delivery and is governed by their respective privacy policies.

Legal Requirements
We may disclose your information if required by law or in response to:
• Court orders or legal processes
• Government investigations
• Protection of our rights and property
• Prevention of fraud or illegal activities

Business Transfers
In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction.

DATA SECURITY

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using SSL encryption
• Regular security assessments and updates
• Access controls and authentication procedures
• Secure data storage and backup systems
• Staff training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

DATA RETENTION

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Factors affecting retention periods include:

• The nature of the information collected
• Legal and regulatory requirements
• The purposes for which the information was collected
• Our legitimate business interests

YOUR RIGHTS

Under Australian privacy law, you have the following rights regarding your personal information:

Access and Correction
• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)

Communication Preferences
• Opt-out of marketing communications at any time
• Update your communication preferences
• Unsubscribe from newsletters and promotional emails

Data Portability
• Request a copy of your personal information in a structured format
• Request transfer of your information to another service provider (where technically feasible)

To exercise these rights, please contact us using the details provided below.

THIRD-PARTY LINKS

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than Australia. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification (if you have provided your email address)
• Updating the "Last updated" date at the top of this policy

We encourage you to review this policy periodically to stay informed about how we protect your information.

CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Kida Digital
Email: hello@kiahdavey.com.au
Website: https://kidadigital.com.au
Business Hours: Monday to Friday, 9am–5pm AEDT

For privacy-related complaints, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

AUSTRALIAN PRIVACY PRINCIPLES COMPLIANCE

This Privacy Policy is designed to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). We are committed to handling your personal information in accordance with these principles and applicable Australian privacy laws.